Always-on, proactive care designed for you
Connected Care offers personalized healthcare support whenever you need it, 24/7.
Your provider participates in the Connected Care program, which gives seniors 24/7 access to care. Have questions about why your provider thinks you may be a good fit for Connected Care? Give us a call at 855-857-4951
How Connected Care helps
Support when you need it, 24/7
Your care team is available around the clock to answer health questions, check on symptoms, and offer peace of mind when you need it most.
Coordination to keep you on track
We help schedule the care you need, including checkups, prescription refills, and follow-up visits, so it's easier to stay organized and focused on what matters most.
Coaching that fits your life
Receive simple, one-on-one guidance on diet, activity, medications, and daily routines — all based on your personal health goals, so you can make changes your primary care doctor supports.
How Connected Care works
During a short one-time phone call, a nurse from your care team will talk with you about your health and goals, and then build you a personalized plan that’s approved by your doctor.
Reach your goals by using the care team to schedule appointments, answer health questions, manage referrals, and assist with medications.
Whether you want consistent help building healthy habits or one-off support handling a referral we tailor your care to what matters most to you.
Connected Care stories
A patient had been waiting months for a diabetes monitor with no update. After our first visit, our care team tracked down the order, coordinated with the pharmacy, and got it delivered — turning confusion into progress.
When chronic pain was limiting this patient’s daily activity, our team coordinated a specialist visit and treatment that brought real relief. Now they’re more mobile and making small, healthy changes to feel better every day.
After a recent loss, this patient came to their first visit motivated to get healthier. We created a personalized plan to support their goals — including weight loss, better nutrition, and regular exercise — and added tools to stay on track between visits.
This patient joined the program without any chronic conditions — but still got value right away. We helped her get caught up on vaccinations, shared resources to address a home health concern, and built a plan to support her top goal: feeling better and losing weight.
When this patient shared they were struggling to get enough food, we stepped in to help. Our team worked directly with SNAP to get the process moving, removing barriers that had held them back for years and making access to care feel easier, not overwhelming.
We’re here to help
The Connected Care Team acts as a second set of eyes for your health. We have an experienced care team who will monitor your readings, oversee your care, speak directly to your provider, and answer any of your questions or concerns.
Frequently asked questions from patients
What services does the program provide?
The program offers personalized support to help you stay on top of your health between doctor visits. Your care team is available 24/7 to answer health questions, help you understand your medications, and offer guidance that fits your goals. They can assist with scheduling checkups and specialist visits, managing prescriptions, coordinating preventive care like screenings and immunizations, and connecting you to community resources. Coaching is also available to support healthy lifestyle changes at your pace. Everything is designed to work alongside your doctor’s care and help make staying healthy feel easier.
How often will I speak with a care team member?
Your care team is available 24/7 to support your healthcare needs. The frequency of communication depends on your health goals and preferences. You may speak with your care team as often as needed to help you achieve your goals. We will build the care plan that works best for you.
How do I enroll?
Enrolling in the program is as easy as talking with your doctor. You may already be eligible for the program if you are enrolled in Medicare or Medicare Advantage. At your next appointment, ask your doctor if this program is right for you.
How do you communicate with my provider?
Our care team works closely with your healthcare provider to ensure seamless coordination of your care by communicating through your provider’s electronic medical record. We share updates on your progress, any concerns that arise, and insights gathered from our interactions with you to ensure your provider has a complete picture of your care.
How much does the program cost?
Advanced Primary Care Management is a covered benefit under Medicare and Medicare Advantage and many patients see little to no cost for the program. Cost varies based on whether a patient has met their deductible and their types of insurance coverage. The services Cadence provides are delivered under the supervision of your provider, and your provider bills your insurance directly for Advanced Primary Care Management. If you are considering enrolling in the program and have questions about how much it could cost, it is recommended to call your insurance company directly and share this billing code for an estimate: G0557 - APCM Level 2. If you are enrolled in the program and have questions about your bill: please share a photo or scanned PDF of your Explanation of Benefits from your insurance company with Cadence at support@cadencerpm.zendesk.com.
Does Cadence offer any other programs?
Cadence offers remote patient monitoring services to patients with high blood pressure, type 2 diabetes, and/or heart conditions through certain hospital systems, clinics, and providers. Speak with your doctor’s office directly to learn whether this program is offered in your area.