Simple steps to begin with Cadence
Watch the videos below to get started. If you need any help call 855-613-0778.
Let's get started
Get to know
your devices
Watch the helpful videos below. Additional instructions can be found in the box. If you need any help with your devices call 855-613-0778.
Take your first reading and make it a routine each day
The devices automatically send readings to your Cadence Care Team and your provider. If a reading is out of range we will reach out.
Join your
first Cadence phone appointment
Meet a member of your Care Team for a personalized walk-through of the Cadence program and your devices. Make sure to take readings before your call to discuss your current health.
Blood pressure cuff
Black BodyTraceTM blood pressure cuff
Have a white WithingsTM blood pressure cuff?
Have a wife-enabled cuff?
Blood glucometer
Smart MeterTM blood glucomter
We’re here to help
Cadence acts as a second set of eyes for your health. We have an experienced care team who will monitor your readings, oversee your care, speak directly to your provider and answer any of your questions or concerns.
Frequently asked questions from patients
How much does Cadence cost?
Remote patient monitoring is a covered benefit under Medicare and Medicare Advantage and many patients see little to no cost for the Cadence program. Monthly costs vary based on whether a patient has met their deductible, how patients use the program, and their types of insurance coverage. The services Cadence provides are delivered under the supervision of your provider, and your doctor bills your insurance directly for remote patient monitoring services. If you are considering enrolling in Cadence and have questions about how much it could cost, it is recommended to call your insurance company directly and share the billing codes for an estimate (provided below):
• Device Setup: 99453
• Data Collection: 99454
• First 20 minutes of provider time: 99457
• Each additional 20 minutes of provider time: 99458
If you are enrolled in Cadence and have questions about your bill: please share a photo or scanned PDF of your Explanation of Benefits from your insurance company with Cadence at support@cadencerpm.zendesk.com.
How often should I take my readings?
Please take your readings every day. If you’re going to be away from your home, please take your devices with you. If for any reason you are unable to take your readings, please let us know.
How do I enroll?
Enrolling is as easy as talking with your doctor. You may already be eligible for Cadence if you have a chronic condition. At your next appointment, ask your doctor if Cadence is right for you, and connect with one of our enrollers to get started.
Can I take my readings more than once a day?
If you are not feeling well, we encourage you to take another reading on the same day. The Cadence Care Team is on call around the clock, 24/7. If you have a question about your health or your device, reach out to the team at 855-613-0778 via text or phone call.
What happens if I don’t receive a text confirmation after taking my reading?
If you are not receiving text confirmations, try relocating your devices to a location with better connectivity or cellular service. If the problem persists, please reach out.
What happens if my equipment is damaged or lost?
If your equipment is damaged or defective, we will replace it for you immediately at no cost to you.