Kat // MIT 2026
Reschedule care in minutes
A voice agent for appointment rescheduling: patients can make appointment changes immediately, without waiting for a representative or spending time in a call queue. By automating this predictable workflow, it frees our Patient Success specialists to focus on more complex, higher-touch patient needs.
Malcolm // University of Utah 2026
Troubleshoot device issues
A device troubleshooting agent — this voice agent performs technical troubleshooting with a patient to diagnose their device issue, then helps them resolve it on the spot using standard operating procedures and device manuals. Once resolved, it confirms their vitals were received so that the Cadence care team can monitor their progress.
Quinn // MIT 2025
Surface patient wins
A transcript review system that analyzes patient calls and surfaces meaningful wins to care teams and providers. It recognizes improved medication adherence, peace of mind from catching an alert, or early detection of a serious episode that leads to a timely ER referral. It helps providers stay up-to-date with their patients' progress.